Who conducts the investigation into a complaint against a licensee in Hawaii?

The investigation into a complaint against a licensee in Hawaii is conducted by the Regulated Industries Complaints Office, which is the appropriate agency responsible for handling such matters. This office plays a critical role in ensuring that complaints regarding licensed professionals are investigated thoroughly and fairly, maintaining the integrity of the profession.

By addressing complaints and potential violations, the Regulated Industries Complaints Office helps to uphold standards and protect consumers. They have the authority to investigate allegations, assess situations, gather evidence, and follow established procedures to determine whether disciplinary action is warranted against a licensee.

While other options may seem related to real estate, they do not specifically handle investigations of complaints against licensed individuals. The Hawaii Association of REALTORS primarily focuses on promoting and advocating for real estate professionals and does not have the authority to investigate complaints. The Hawaii Real Estate Commission oversees the licensing and regulation of real estate agents but relies on the Regulated Industries Complaints Office to conduct specific investigations of complaints. Lastly, having a disgruntled customer report an issue does not initiate an investigation; it is the office that takes formal action based on complaints received.